Problems with in-app purchases ?
Troubleshoot the issue on your own
Check your connectivity
Force stop, then reopen the app or game
Check the payment went through
Restart the device
Update the Play Store app
Contact the app's developer for support
The app developer is the best place to:
Get help to fix an issue with an app or game.
Learn more about using an app.
Get an in-app purchase added to your account.
Ask about an in-app purchase that wasn’t delivered.