Problems with in-app purchases ?

Troubleshoot the issue on your own

  • Check your connectivity
  • Force stop, then reopen the app or game
  • Check the payment went through
  • Restart the device
  • Update the Play Store app

Contact the app's developer for support

  • The app developer is the best place to:
  • Get help to fix an issue with an app or game.
  • Learn more about using an app.
  • Get an in-app purchase added to your account.
  • Ask about an in-app purchase that wasn’t delivered.